PRUDENTIAL PLATINUM PENSION -
Hitachi UK Pension Scheme

Complaint Management

Hazell Carr has been providing high-quality and flexible complaint management solutions to a wide range of companies and organisations since 1997. We are experienced in providing solutions that conform to the appropriate regulation, legislation and best-practice guidelines.

It is all too easy to treat complaint handling as a necessary evil – a service that must be provided to satisfy regulation and legislation. However, at Hazell Carr, with our extensive experience in complaint resolution, we recognise that dealing with complaints provides a unique opportunity to an organisation, in that it is:

  • A prime source of feedback on customer satisfaction
  • An opportunity to increase customer loyalty: research shows that customers whose complaints are satisfactorily resolved often become advocates of a service provider
  • The basis for an analytical assessment of service and systems, thus identifying improvements that will stem the flow of repeat and future complaints

It is vital for an organisation to address these positive aspects of complaints and so make the transition from complaint handling to complaint management. For further information read our brochure here, or email enquiries@hazellcarr.com.

Our flexible delivery model means that we can support your complaint management requirements either by undertaking process work for you, or by providing you with interim resources.  If you would like to learn more about our interim resource solutions please click here.

 

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 What our clients say ...

Bradford and Bingley chose Hazell Carr in 2005 to help clear a backlog of Mortgage Endowment Complaints.

An established infrastructure, excellent people and desire to be flexible impressed us most. So much so, that we adopted their procedures for the project and widened the scope of complaints to be reviewed.

The quality of output, safety and value for money that Hazell Carr provided convinced us that we should outsource all complaints that relate to legacy products on an ongoing basis. Our two companies work as a team and Hazell Carr are seen as a natural extension of our operations.

I would have no hesitation in recommending Hazell Carr to anyone looking for an expert complaint handling solution.

Havana Abid,          Operations Director,        Bradford and Bingley